job description
Join ConnectOS as a Customer Care Specialist in our vibrant Bali office, supporting a globally recognized premium consumer products brand. This is a unique opportunity to be part of a dynamic, growing team dedicated to delivering exceptional customer experiences in the retail sector.
In this role, you will serve as the first point of contact for customers, resolving inquiries, providing product information, and ensuring a seamless, positive interaction at every touchpoint. Your expertise in customer service will directly contribute to brand loyalty and satisfaction, while your problem-solving skills will help drive operational excellence.
Bali’s thriving business environment and ConnectOS’s commitment to employee growth make this an ideal role for professionals seeking a rewarding career in customer care. Enjoy a collaborative workplace, competitive compensation, and the chance to work with a brand that values innovation and customer-centric solutions.
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat with professionalism and empathy.
- Provide accurate and timely information about products, promotions, and policies to enhance customer satisfaction.
- Resolve customer complaints and escalate complex issues to the appropriate teams while ensuring follow-up.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with cross-functional teams to improve service quality and implement customer feedback.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge and industry trends to deliver informed and proactive support.
- Participate in training sessions and contribute to process improvements within the customer care team.
Qualifications
- Minimum of 2 years of experience in a customer service or call center environment, preferably in retail or consumer goods.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities with a customer-first mindset.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to work in a fast-paced, office-based environment with a high volume of interactions.
- Demonstrated ability to handle pressure, multitask, and maintain composure in challenging situations.
- Bachelor’s degree in Business, Communications, or a related field is preferred.
- Familiarity with premium brand standards and luxury customer service is advantageous.