job description
Join Foundever as a Customer Care Representative in beautiful Bali and become part of a dynamic team dedicated to delivering exceptional customer experiences. In this role, you will be the voice of our brand, addressing customer inquiries, resolving concerns, and ensuring satisfaction at every interaction. With a competitive salary of up to 22,000 IDR per month, this is your opportunity to grow your career in a supportive and fast-paced environment.
At Foundever, we value professionalism, empathy, and problem-solving skills. If you have at least 6 months of BPO experience and a passion for helping others, we want you on our team! Enjoy the vibrant culture of Bali while building a rewarding career in customer service.
Responsibility
- Respond to customer inquiries via phone, email, or chat with professionalism and efficiency.
- Resolve customer complaints and escalations in a timely and satisfactory manner.
- Provide accurate information about products, services, and policies.
- Document customer interactions and transactions in the company’s CRM system.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Stay updated on product knowledge and company procedures to provide accurate support.
- Uphold company values and maintain a positive attitude in all customer interactions.
Qualifications
- Minimum of 6 months of experience in a BPO or customer service role.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and basic computer applications.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- High school diploma or equivalent; additional qualifications are a plus.
- Willingness to work in shifts, including weekends and holidays, as required.
- Residence in or willingness to relocate to Bali.