job description
Are you a detail-oriented professional with a passion for exceptional customer service and efficient logistics? Win Smith Packaging is seeking a dedicated Customer Care Executive/Supervisor to join our growing team in Pusing, Perak. In this role, you will be the bridge between our production floor and our valued clients, ensuring that every order is handled with precision and delivered on time.
We are looking for a proactive problem-solver who can handle high-pressure environments while maintaining a friendly and professional demeanor. If you are organized, tech-savvy, and possess strong leadership qualities, we invite you to help us elevate our operational excellence.
Responsibility
- Manage day-to-day customer inquiries via phone, email, and digital platforms with a focus on resolution and satisfaction.
- Oversee the end-to-end processing of Purchase Orders (PO) and Delivery Orders (DO), ensuring 100% accuracy in documentation.
- Coordinate seamlessly with the logistics and warehouse departments to ensure timely dispatch and delivery of packaging products.
- Maintain and update customer databases and records to ensure streamlined communication.
- Monitor inventory status and inform clients of order progress or potential shipping delays proactively.
- Handle escalated customer complaints and provide effective solutions to maintain long-term business relationships.
- Supervise daily workflow and provide guidance to administrative or support staff to achieve team KPIs.
Qualifications
- Minimum Diploma in Business Administration, Logistics, or a related field.
- At least 2-3 years of experience in Customer Service, Logistics, or Sales Coordination, preferably in a manufacturing or packaging environment.
- Strong command of English, Malay, and/or Mandarin (for effective client communication).
- Proficient in Microsoft Office Suite (Excel, Word) and familiar with ERP or inventory management systems.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Proven ability to lead or supervise a small team is highly advantageous.
- Possess a positive, service-oriented attitude and strong problem-solving capabilities.