job description
Join Concentrix as a Customer Advisor in our dynamic retail support team, now expanding to Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and beyond! This is your opportunity to deliver exceptional customer experiences while growing your career in a global leader in customer engagement solutions.
As a Customer Advisor, you’ll be the trusted voice of our retail clients, resolving inquiries, providing product expertise, and ensuring every interaction leaves a lasting positive impression. Whether you’re assisting with orders, troubleshooting issues, or offering personalized recommendations, your role is pivotal in driving customer satisfaction and loyalty.
Why choose Concentrix? Enjoy a competitive salary, comprehensive training, and a supportive work environment that values your growth. With flexible schedules and opportunities for advancement, this role is perfect for enthusiastic, detail-oriented professionals who thrive in fast-paced settings.
If you’re passionate about customer service and eager to make an impact, apply today and take the first step toward a rewarding career in Bali’s booming retail and hospitality sector!
Responsibility
- Provide personalized customer support via phone, email, and chat, ensuring timely and accurate resolutions.
- Assist customers with product inquiries, orders, returns, and complaints with a professional and empathetic approach.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
- Stay updated on product knowledge, promotions, and policies to deliver informed assistance.
- Meet and exceed performance metrics (e.g., response time, resolution rate, customer satisfaction scores).
- Identify upsell and cross-sell opportunities to enhance customer value and business growth.
- Participate in training sessions to continuously improve skills and adapt to new tools/processes.
Qualifications
- Minimum 1 year of experience in customer service, retail, or call center environments (fresh graduates with strong communication skills are encouraged to apply).
- Excellent English proficiency (written and verbal) with a neutral accent.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Proficiency in basic computer applications (e.g., CRM software, Microsoft Office).
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work flexible shifts, including weekends and holidays, as needed.
- High school diploma or equivalent; bachelor’s degree is a plus.
- Team player with a positive attitude and strong work ethic.