job description
Join SIA Engineering Company, a global leader in aircraft maintenance, repair, and overhaul (MRO) services, as our Customer Accounts & Administration Associate in beautiful Bali, Indonesia. This is a unique opportunity to combine your administrative expertise with a passion for aviation in one of the world's most desirable locations.
In this pivotal role, you'll serve as the backbone of our customer relations and administrative operations, ensuring seamless interactions between our engineering teams and valued clients. You'll play a crucial part in maintaining our reputation for excellence while enjoying Bali's vibrant culture, stunning landscapes, and work-life balance that's second to none.
We offer comprehensive relocation support, including visa assistance, housing allowances, and cultural integration programs to help you settle into your new island home. Whether you're a seasoned professional looking for a career change or an experienced administrator seeking an international opportunity, this role offers the perfect blend of professional growth and personal fulfillment.
As part of our global team, you'll enjoy competitive benefits, professional development opportunities, and the chance to work with cutting-edge aviation technology while contributing to the safety and efficiency of air travel worldwide.
Responsibility
- Manage and maintain customer accounts, ensuring accurate and up-to-date records in our CRM system
- Process customer inquiries, requests, and complaints with professionalism and efficiency
- Coordinate between customers and internal engineering teams to facilitate smooth service delivery
- Prepare and maintain administrative documents, reports, and presentations for both internal and external stakeholders
- Monitor account activities, track service agreements, and ensure timely renewals and follow-ups
- Assist in billing processes, including invoice generation, payment tracking, and account reconciliations
- Organize and maintain physical and digital filing systems for customer-related documentation
- Support special projects and initiatives to improve customer satisfaction and operational efficiency
Qualifications
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum 2 years of experience in customer accounts, administration, or office support roles
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software
- Excellent written and verbal communication skills in English (additional languages are a plus)
- Strong organizational skills with keen attention to detail
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience in the aviation or engineering industry is advantageous but not required
- Cultural adaptability and willingness to relocate to Bali, Indonesia