job description
Join Dwi Cermat Indonesia, a dynamic and innovative company at the forefront of digital marketing and customer relationship management (CRM), as our next CRM Marketing Analyst! Based in the vibrant and culturally rich island of Bali, this role offers the perfect blend of professional growth and an enviable work-life balance in some of the worldâs most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a CRM Marketing Analyst, you will play a pivotal role in driving customer engagement, optimizing marketing campaigns, and leveraging data to enhance our CRM strategies. Youâll collaborate with cross-functional teams to analyze customer behavior, segment audiences, and develop targeted campaigns that deliver measurable results. Whether youâre a seasoned professional or a fresh graduate with a passion for data-driven marketing, this is an exciting opportunity to grow your career in a supportive and forward-thinking environment.
We value creativity, analytical thinking, and a proactive attitude. If youâre eager to make an impact in a fast-paced, results-driven team while enjoying the beauty and culture of Bali, weâd love to hear from you!
Fresh graduates are welcome to apply!
Responsibility
- Analyze customer data to identify trends, insights, and opportunities for improving CRM strategies and marketing campaigns.
- Develop and execute targeted marketing campaigns across multiple channels, including email, SMS, and social media, to drive customer engagement and retention.
- Collaborate with marketing, sales, and product teams to align CRM initiatives with business goals and customer needs.
- Monitor and report on campaign performance, providing actionable recommendations for optimization and growth.
- Implement event tracking and attribution models to measure the effectiveness of marketing and CRM campaigns.
- Segment customer databases to create personalized and relevant communication strategies.
- Stay up-to-date with industry trends, tools, and best practices in CRM, marketing automation, and data analytics.
- Assist in the development of A/B testing frameworks to refine messaging, offers, and customer journeys.
Qualifications
- Bachelorâs degree in Marketing, Business, Statistics, Computer Science, or a related field.
- Proven experience (or strong academic project experience) in CRM, digital marketing, or data analysis.
- Familiarity with CRM platforms (e.g., HubSpot, Salesforce, Zoho) and marketing automation tools.
- Proficiency in data analysis tools such as Google Analytics, SQL, Excel, or Tableau.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and compelling manner.
- Experience with event tracking, attribution modeling, or marketing campaign analysis is a plus.
- Self-motivated, detail-oriented, and able to work independently in a remote or hybrid environment.