job description
Join PERSOL as a CRM Assistant Manager (Retail) in the vibrant heart of Bali! This is a unique opportunity to drive customer relationship strategies in a dynamic retail environment while enjoying the island’s unparalleled work-life balance.
In this role, you will play a pivotal part in enhancing customer engagement, optimizing loyalty programs, and analyzing data to refine marketing strategies. Your expertise will help shape a seamless customer experience, fostering long-term brand loyalty in one of Southeast Asia’s most exciting retail markets.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll collaborate with a diverse, international team while contributing to innovative CRM initiatives. Whether you're a seasoned professional or an ambitious strategist, this contract role offers the chance to make a tangible impact in a fast-paced, rewarding setting.
Why apply? Competitive salary, professional growth, and the chance to live and work in paradise. Apply now to take the next step in your career with a global leader in workforce solutions.
Responsibility
- Develop and implement CRM strategies to enhance customer retention and loyalty in retail operations.
- Oversee customer data management, ensuring accuracy and segmentation for targeted marketing campaigns.
- Collaborate with cross-functional teams to design and execute personalized customer engagement initiatives.
- Monitor and analyze CRM performance metrics, providing actionable insights to improve customer satisfaction.
- Manage loyalty programs, promotions, and incentives to drive repeat business.
- Train and mentor retail staff on CRM best practices and customer service excellence.
- Liaise with IT teams to optimize CRM software and automation tools for efficiency.
- Stay updated on retail industry trends and competitor CRM strategies to maintain a competitive edge.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Minimum 3-5 years of experience in CRM, retail management, or customer experience roles.
- Proven track record in developing and executing CRM strategies in a retail environment.
- Strong analytical skills with proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and data interpretation.
- Excellent communication and interpersonal skills to engage with stakeholders and customers.
- Ability to work in a fast-paced, multicultural setting with a customer-centric approach.
- Familiarity with digital marketing tools and loyalty program management.
- Contract role requires adaptability, self-motivation, and a results-driven mindset.