job description
Are you a detail-oriented professional with a knack for financial negotiation? KMC Solutions is looking for a driven Credit and Collection Officer to join our growing team in Bonifacio Global City. In this role, you will play a pivotal part in maintaining our financial health by managing accounts receivable and engaging with U.S.-based clients to facilitate timely settlements.
As a key member of our finance operations team, you will navigate complex account portfolios, ensuring that collection targets are met while upholding the highest standards of professional communication and customer relationship management. This position offers a dynamic environment where your performance directly impacts our business outcomes. If you are comfortable working in a shifting schedule and possess a strong background in accounts receivable, we want to hear from you!
Responsibility
- Manage and oversee a portfolio of U.S.-based client accounts to ensure timely payment of outstanding receivables.
- Initiate proactive outbound collection calls and emails to resolve past-due balances.
- Negotiate payment plans and settlements while maintaining positive client relationships.
- Reconcile account discrepancies and address customer inquiries regarding billing issues.
- Maintain accurate and up-to-date records of collection activities in the ERP/CRM system.
- Prepare weekly and monthly aging reports for management review.
- Collaborate with internal departments to resolve disputes preventing payment.
- Ensure compliance with U.S. financial regulations and company credit policies.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Minimum of 2-3 years of proven experience in credit and collections, ideally supporting U.S. markets.
- Exceptional verbal and written communication skills in English, with experience in B2B or B2C collections.
- Proficiency in MS Office Suite, particularly Excel (VLOOKUPs and Pivot Tables).
- Strong negotiation and conflict resolution skills.
- Ability to work in a shifting schedule to align with U.S. time zones.
- Highly organized with the ability to manage multiple tasks under tight deadlines.
- Experience with accounting software (e.g., NetSuite, SAP, or QuickBooks) is a significant advantage.