job description
Join PERSOL, a leading global staffing and HR solutions provider, as a Corporate Banking Customer Service Specialist in the vibrant and growing financial hub of Bali. This is an exceptional opportunity to build a rewarding career in corporate banking while enjoying the unique work-life balance that Bali offers.
As the dedicated client service focal point, you will play a pivotal role in supporting Cash Management, Trade Services, and Corporate Loans products for our esteemed corporate clients. This contract position comes with a competitive salary package, a generous monthly allowance, and comprehensive paid training to ensure your success from day one.
In this role, you will collaborate with cross-functional teams to deliver exceptional service, resolve complex client inquiries, and contribute to the seamless execution of banking operations. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a dynamic team that values professionalism, innovation, and client satisfaction.
If you are a detail-oriented professional with a passion for banking and customer service, this is your chance to grow your career in a supportive and forward-thinking environment. Apply now and take the next step in your professional journey with PERSOL!
Responsibility
- Serve as the primary point of contact for corporate clients, addressing inquiries related to Cash Management, Trade Services, and Corporate Loans products.
- Process and verify client transactions, ensuring accuracy and compliance with banking regulations and internal policies.
- Collaborate with internal teams, including Relationship Managers and Operations, to resolve client issues and enhance service delivery.
- Monitor and report on client account activities, identifying opportunities for upselling or cross-selling banking products.
- Provide timely and accurate responses to client requests, ensuring a high level of satisfaction and retention.
- Maintain up-to-date knowledge of banking products, services, and industry trends to provide informed recommendations to clients.
- Assist in the preparation of reports and presentations for internal and external stakeholders.
- Participate in training and development programs to enhance your skills and knowledge in corporate banking.
Qualifications
- Diploma or Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
- Minimum of 1-2 years of experience in customer service, preferably within the banking or financial services sector.
- Strong understanding of Cash Management, Trade Services, and Corporate Loans products is a plus.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and banking software systems.
- Detail-oriented with strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a bonus.