job description
Join PT Tri Digital Perkasa (Volantis Technology) as a Community Specialist and play a pivotal role in shaping our brandâs digital presence in Baliâs thriving tech and creative ecosystem. Based in the vibrant hub of Cangcu, youâll be at the forefront of building, nurturing, and expanding our online and offline communities to drive engagement, loyalty, and brand awareness.
This role is perfect for a dynamic, creative professional who thrives in fast-paced environments and has a passion for storytelling, social media, and community growth. Youâll collaborate with cross-functional teams to develop impactful content, manage social channels, and create memorable experiences that resonate with our audience.
At Volantis Technology, we empower innovation and foster connections. If youâre ready to make a tangible impact while enjoying Baliâs inspiring work-life balance, weâd love to hear from you!
Responsibility
- Develop and execute community engagement strategies to grow and retain an active, loyal audience across digital platforms (social media, forums, email, etc.).
- Create and curate high-quality, SEO-optimized content (posts, articles, videos, infographics) tailored to our brand voice and audience preferences.
- Monitor and analyze community performance metrics (engagement rates, growth, sentiment) and provide actionable insights to refine strategies.
- Organize and host online and offline events (webinars, meetups, AMAs) to foster deeper connections with our community.
- Collaborate with marketing, product, and customer support teams to align community initiatives with broader business goals.
- Act as the brandâs voice, responding to inquiries, moderating discussions, and resolving conflicts professionally.
- Identify and partner with influencers, ambassadors, and micro-communities to amplify reach and credibility.
- Stay ahead of digital trends, platform updates, and competitor activities to keep our strategies innovative and effective.
Qualifications
- Bachelorâs degree in Marketing, Communications, Digital Media, or a related field (or equivalent experience).
- Proven experience (2+ years) in community management, social media marketing, or digital content creation.
- Strong written and verbal communication skills in English (Bahasa Indonesia is a plus).
- Proficiency in social media platforms (Instagram, LinkedIn, Facebook, Twitter, Discord) and analytics tools (Google Analytics, Meta Insights, etc.).
- Creative mindset with experience in content creation tools (Canva, Adobe Suite, CapCut, etc.).
- Ability to multitask, prioritize, and work under tight deadlines in a remote or hybrid setting.
- Passion for tech, startups, or digital innovation with a knack for storytelling.
- Strong interpersonal and conflict-resolution skills to manage diverse community interactions.