job description
Join ACOM Consumer Finance Corporation in Bali and become part of a dynamic team dedicated to delivering exceptional customer service in the financial sector. As a Collections Administrator, you will play a pivotal role in ensuring smooth financial operations while maintaining high standards of professionalism and empathy. This is an excellent opportunity for individuals passionate about finance, customer relations, and administrative excellence.
Based in the vibrant and culturally rich island of Bali, you will work in a collaborative environment that values integrity, efficiency, and customer satisfaction. Your contributions will directly impact our mission to provide reliable financial solutions while fostering positive customer experiences.
If you are detail-oriented, organized, and thrive in a fast-paced setting, we invite you to apply and grow your career with us.
Responsibility
- Manage and monitor customer accounts to ensure timely payments and resolve delinquencies.
- Coordinate with customers via phone, email, or in-person to negotiate payment plans and settlements.
- Maintain accurate records of all collection activities and update customer accounts accordingly.
- Collaborate with internal teams to escalate complex cases and ensure compliance with company policies.
- Prepare and submit regular reports on collection activities, trends, and performance metrics.
- Provide exceptional customer service by addressing inquiries and concerns with professionalism and empathy.
- Assist in the development and implementation of strategies to improve collection efficiency.
- Ensure adherence to legal and regulatory requirements in all collection practices.
Qualifications
- Bachelor’s degree in Finance, Business Administration, or a related field.
- Minimum of 2 years of experience in collections, customer service, or administrative roles.
- Strong communication and negotiation skills, with a customer-centric approach.
- Proficiency in Microsoft Office Suite and experience with financial software or CRM systems.
- High level of integrity, discretion, and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with financial regulations and compliance standards is a plus.
- Fluency in English; knowledge of Indonesian (Bahasa) is an advantage.