job description
Join IMG as our Clinic Operations & Administrative Head and take the lead in driving operational excellence across our growing network of healthcare facilities in Bali. This is a unique opportunity for a dynamic leader to shape the future of clinic management, ensuring seamless administrative functions, regulatory compliance, and exceptional patient care standards.
In this pivotal role, you will oversee day-to-day operations, optimize workflows, and implement best practices to enhance efficiency and productivity. Your strategic vision will be instrumental in aligning our clinics with organizational goals while fostering a culture of continuous improvement. Based in the vibrant and fast-growing healthcare hub of Bali, you’ll work in a collaborative environment that values innovation, integrity, and patient-centric care.
If you are a results-driven professional with a passion for healthcare administration and a track record of operational success, we invite you to apply and help us elevate the standard of medical services in the region.
Responsibility
- Oversee and manage the daily operations of all clinic branches, ensuring adherence to company policies, regulatory standards, and quality benchmarks.
- Develop and implement operational strategies to improve efficiency, reduce costs, and enhance patient satisfaction.
- Lead, mentor, and supervise administrative and support staff, fostering a high-performance culture and professional development.
- Ensure compliance with local and international healthcare regulations, licensing requirements, and accreditation standards.
- Optimize clinic workflows, including appointment scheduling, patient intake, and record-keeping systems, leveraging technology where applicable.
- Monitor financial performance, prepare budgets, and analyze operational metrics to drive data-informed decision-making.
- Collaborate with medical and executive leadership to align operational goals with the organization’s strategic vision.
- Implement and maintain robust health, safety, and infection control protocols across all facilities.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field; Master’s degree is a plus.
- Minimum of 5 years of experience in clinic or hospital operations, with at least 3 years in a managerial or leadership role.
- Proven track record in process improvement, staff management, and regulatory compliance within the healthcare sector.
- Strong understanding of healthcare laws, HIPAA (or equivalent), and local medical regulations in Indonesia.
- Excellent organizational, communication, and problem-solving skills with a detail-oriented approach.
- Proficiency in healthcare management software, MS Office, and data analysis tools.
- Ability to work in a fast-paced, multicultural environment and adapt to evolving priorities.
- Fluency in English; knowledge of Bahasa Indonesia is highly advantageous.