job description
Join IQVIA as a Client Team Manager in beautiful Bali and take the lead in driving exceptional client satisfaction while fostering long-term business relationships. In this pivotal role, you will serve as the primary liaison between IQVIA and its valued clients, ensuring seamless delivery of high-impact business services, innovative products, and tailored solutions that exceed expectations.
Your strategic oversight will be instrumental in retaining and expanding our client portfolio, while your leadership will empower cross-functional teams to deliver excellence. With a focus on proactive communication, problem-solving, and continuous improvement, you will play a key role in shaping the future of client engagement in the dynamic customer service and call center industry.
This is a unique opportunity to combine your passion for client success with the vibrant lifestyle of Bali, working with a global leader in healthcare and life sciences. If you thrive in a fast-paced, collaborative environment and are committed to delivering measurable results, we invite you to apply and help us redefine what it means to be a trusted partner to our clients.
Responsibility
- Lead and manage a portfolio of key client accounts, ensuring alignment with business objectives and contractual obligations.
- Serve as the primary point of contact for clients, addressing inquiries, resolving escalations, and proactively identifying opportunities for service enhancement.
- Collaborate with internal teams (e.g., operations, sales, and support) to coordinate the delivery of services, products, and solutions tailored to client needs.
- Develop and implement client retention strategies, including regular check-ins, performance reviews, and satisfaction assessments.
- Monitor project timelines, budgets, and deliverables to ensure on-time, on-budget execution while maintaining the highest quality standards.
- Analyze client feedback and market trends to recommend process improvements and innovative solutions that drive client loyalty.
- Prepare and present comprehensive reports, including KPIs, ROI analyses, and strategic recommendations to stakeholders.
- Mentor and coach team members to foster a culture of accountability, collaboration, and continuous professional development.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Master’s degree is a plus.
- Minimum of 5 years of experience in client management, account management, or customer success, preferably in the call center, BPO, or healthcare industry.
- Proven track record of managing high-value client relationships and driving retention and growth.
- Exceptional communication, negotiation, and interpersonal skills with the ability to engage stakeholders at all levels.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, PowerPoint).
- Ability to work independently in a remote or hybrid setting while maintaining high productivity and collaboration.
- Fluency in English (written and verbal) is required; additional languages are a plus.