job description
Join Practice Heroes Consulting, Inc. as a Client Operations Coordinator in a dynamic hybrid role supporting a fast-growing Australian property and finance firm. This is a long-term opportunity for an experienced offshore professional with a background in administration, finance, or mortgage operations.
In this role, you will play a pivotal part in ensuring smooth client operations, managing administrative tasks, and supporting financial processes. Your expertise will contribute directly to the efficiency and success of our international client’s business.
Based in Bali, you’ll enjoy a flexible work environment while collaborating with a global team. If you thrive in a detail-oriented, fast-paced setting and have a passion for finance and property administration, this role is perfect for you.
Responsibility
- Coordinate and manage client onboarding processes for property and finance transactions.
- Handle administrative tasks, including document preparation, data entry, and record-keeping.
- Liaise with clients, financial institutions, and internal teams to ensure seamless operations.
- Assist in processing mortgage applications, financial reports, and compliance documentation.
- Monitor and track client accounts, ensuring accuracy and timely updates.
- Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
- Collaborate with the finance team to prepare reports, invoices, and financial statements.
- Maintain organized digital and physical filing systems for easy retrieval of documents.
Qualifications
- Minimum of 2 years of experience in administration, finance, or mortgage operations.
- Strong understanding of property management, financial processes, or mortgage systems.
- Excellent organizational and time-management skills with attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and financial software.
- Exceptional communication skills, both written and verbal, in English.
- Ability to work independently and collaboratively in a hybrid/remote environment.
- Experience in client-facing roles with a focus on customer service and problem-solving.
- Familiarity with Australian property and finance regulations is a plus.