job description
Join JPMorgan Chase as a Change Management Analyst specializing in Fraud and Financial Crime (FinCrime) Prevention. In this dynamic role, you will collaborate with cross-functional teams to drive operational excellence, analyze complex data, and implement transformative change initiatives that enhance customer experience and strengthen our defenses against financial threats.
As a global leader in financial services, we empower our teams to innovate and adapt in a fast-paced environment. Your expertise will be pivotal in embedding sustainable change, optimizing processes, and ensuring readiness across fraud detection, anti-money laundering (AML), and compliance frameworks. This is a unique opportunity to make a tangible impact while advancing your career in a high-growth, mission-critical domain.
Based in Bali, Indonesia, this role offers the flexibility of remote work while contributing to a global mission. If you thrive in analytical, strategic, and collaborative settings, we invite you to apply and help shape the future of financial security.
Responsibility
- Change Implementation: Lead and support the execution of change management strategies for Fraud/FinCrime initiatives, ensuring seamless adoption across teams and systems.
- Data Analysis & Insights: Analyze performance metrics, fraud trends, and operational data to identify gaps, risks, and opportunities for improvement.
- Stakeholder Collaboration: Partner with Fraud, Compliance, Risk, and Technology teams to align change efforts with business objectives and regulatory requirements.
- Process Optimization: Design and refine workflows, tools, and procedures to enhance efficiency, reduce false positives, and improve customer experience.
- Training & Communication: Develop and deliver training materials, workshops, and communications to ensure teams are equipped to adopt new processes and technologies.
- Risk Mitigation: Proactively assess and mitigate risks associated with change initiatives, ensuring compliance with internal policies and external regulations.
- Performance Tracking: Monitor and report on the effectiveness of change programs, using KPIs to measure success and drive continuous improvement.
- Innovation & Automation: Identify opportunities to leverage automation, AI, or machine learning to strengthen fraud detection and FinCrime prevention.
Qualifications
- Education: Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field. Advanced degrees or certifications (e.g., PMP, Six Sigma, CAMS) are a plus.
- Experience: Minimum 3 years in change management, business analysis, fraud prevention, or financial crime compliance, preferably in banking or fintech.
- Analytical Skills: Proven ability to interpret complex data, generate actionable insights, and present findings to senior stakeholders.
- Technical Proficiency: Familiarity with data visualization tools (e.g., Tableau, Power BI), SQL, or Python is advantageous. Knowledge of fraud detection systems (e.g., Actimize, SAS) is a bonus.
- Regulatory Knowledge: Understanding of AML, KYC, CTF, and fraud prevention frameworks (e.g., FATF, OFAC, local regulations).
- Soft Skills: Exceptional communication, problem-solving, and project management skills with a track record of driving cross-functional collaboration.
- Adaptability: Ability to thrive in a fast-paced, evolving environment with a focus on delivering results under tight deadlines.
- Language: Fluent in English (written and verbal). Additional languages (e.g., Indonesian) are beneficial.