job description
Are you a people person with a passion for delivering exceptional customer experiences? RecruitFirst is currently seeking a motivated and proactive Call Centre Officer to join our team in the Yio Chu Kang area. This is a fantastic opportunity for individuals looking to jumpstart their career in customer service, as full training will be provided to ensure you have all the tools needed to succeed.
As a Call Centre Officer, you will be the frontline representative for our clients, handling inquiries, resolving issues, and ensuring every customer leaves the interaction feeling valued. If you possess a positive attitude, clear communication skills, and the ability to thrive in a fast-paced environment, we want to hear from you!
At RecruitFirst, we pride ourselves on building professional relationships and providing career growth opportunities. You will be part of a supportive team that values teamwork and excellence. Join us and make a meaningful impact today!
Responsibility
- Manage incoming customer inquiries via phone, email, and live chat professionally.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively to ensure high levels of satisfaction.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Escalate complex issues to relevant departments while keeping the customer informed.
- Collaborate with team members to meet and exceed daily performance KPIs.
- Adhere to quality assurance standards and call handling protocols.
Qualifications
- Minimum GCE 'O' Level, 'N' Level, Diploma, or equivalent qualification.
- No prior experience required as comprehensive training is provided.
- Excellent verbal and written communication skills in English.
- Customer-oriented mindset with strong problem-solving capabilities.
- Ability to work independently and as part of a collaborative team.
- Proficient in basic computer software and data entry.
- Commitment to professional development and learning new systems.
- Available to work in Yio Chu Kang.