job description
Are you a customer-oriented professional looking to build your career in a dynamic service environment? PERSOL is currently seeking dedicated Call Centre Agents to join our expanding team in the East Region. We are offering a fantastic opportunity for individuals who thrive in communication-based roles and are looking for a stable work-life balance.
In this role, you will be the voice of our organization, providing high-quality support and ensuring excellent customer satisfaction. We value your growth, which is why we provide structured, comprehensive training to ensure you are fully equipped to handle inquiries with confidence. Best of all, this position does not require late shifts, allowing you to maintain a healthy and consistent schedule.
If you are proactive, enjoy problem-solving, and are ready to be part of a supportive team, we invite you to apply today.
Responsibility
- Manage high volumes of incoming customer inquiries via phone and email with professionalism.
- Provide accurate information regarding company products, services, and policies.
- Resolve customer issues efficiently while maintaining a high standard of service excellence.
- Document customer interactions and update account information in the CRM system accurately.
- Collaborate with internal departments to escalate complex cases where necessary.
- Meet and exceed individual and team KPIs related to call handling and service quality.
- Adhere to all operational protocols and compliance standards required by the organization.
Qualifications
- Minimum GCE 'O' Levels, 'N' Levels, or Diploma in any field.
- Previous experience in a call center or customer service role is highly advantageous.
- Strong verbal and written communication skills in English.
- Customer-centric mindset with a passion for helping people.
- Proficiency in basic computer applications and data entry skills.
- Ability to work a 5-day work week (4 weekdays + 1 weekend shift).
- Resilient, patient, and able to work well in a fast-paced environment.