job description
Join Ruangguru, Indonesia’s leading edtech platform, as a Business & Operations Associate (G1) in Bali. This role is pivotal in ensuring seamless teacher operations, from recruitment to allocation, to support our mission of transforming education through technology.
As part of our dynamic team, you will play a key role in optimizing operational workflows, enhancing teacher readiness, and contributing to the growth of our educational ecosystem. This is a unique opportunity to work in a fast-paced, innovative environment while making a tangible impact on Indonesia’s education landscape.
If you are a detail-oriented professional with a passion for operations and education, we invite you to apply and help us shape the future of learning.
Responsibility
- Manage end-to-end teacher operations, including recruitment, onboarding, and allocation, based on class needs and demand.
- Ensure teacher readiness by coordinating training, resource distribution, and performance evaluations.
- Monitor and optimize operational workflows to improve efficiency and scalability.
- Collaborate with cross-functional teams (e.g., HR, Product, and Customer Support) to align teacher operations with business goals.
- Track and analyze key performance metrics related to teacher performance, retention, and satisfaction.
- Develop and implement standard operating procedures (SOPs) for teacher management processes.
- Resolve operational bottlenecks and escalate issues to senior management when necessary.
- Support special projects and initiatives aimed at enhancing the teacher and student experience.
Qualifications
- Bachelor’s degree in Business Administration, Education, Human Resources, or a related field.
- Minimum 1-2 years of experience in operations, administration, or a similar role, preferably in the edtech or education sector.
- Strong organizational and project management skills, with the ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills to liaise with teachers, internal teams, and stakeholders.
- Proficient in data analysis and reporting (e.g., Excel, Google Sheets, or BI tools).
- Problem-solving mindset with a proactive and detail-oriented approach.
- Familiarity with HR or teacher management systems is a plus.
- Passion for education and technology, with a commitment to Ruangguru’s mission.