job description
Join Thakral One as a Business Analyst – Pega CLM and play a pivotal role in transforming client onboarding processes across APAC. This is a unique opportunity to bridge the gap between business stakeholders, operations, and compliance teams while leveraging cutting-edge Pega CLM solutions. Based in Bali’s vibrant tech hubs (Canggu, Ubud, Denpasar, or remote), you’ll drive efficiency, innovation, and seamless client experiences in a dynamic, collaborative environment.
As the key liaison, you’ll analyze complex workflows, identify optimization opportunities, and implement scalable solutions. Your expertise in Pega CLM will empower financial institutions to streamline onboarding, reduce risks, and enhance compliance. If you’re passionate about process improvement and thrive in a fast-paced, multicultural setting, this role is for you.
Why Thakral One? We offer a flexible work culture, competitive compensation, and the chance to work with global clients while enjoying Bali’s unparalleled work-life balance.
Responsibility
- Collaborate with business stakeholders to gather and document requirements for Pega CLM implementations.
- Analyze and map client onboarding processes, identifying inefficiencies and automation opportunities.
- Design and configure Pega CLM workflows to enhance compliance, reduce manual effort, and improve turnaround times.
- Act as the bridge between technical teams and business units, ensuring seamless integration of solutions.
- Conduct UAT (User Acceptance Testing) and provide training to end-users on new Pega CLM features.
- Monitor system performance and recommend enhancements to align with evolving regulatory requirements.
- Prepare detailed reports and presentations for senior management on project progress and ROI.
- Stay updated on Pega CLM best practices and industry trends in client lifecycle management.
Qualifications
- Bachelor’s degree in Business, Finance, IT, or a related field.
- Minimum 3 years of experience as a Business Analyst, preferably in financial services or client onboarding.
- Hands-on experience with Pega CLM or similar BPM tools (e.g., Appian, Camunda).
- Strong understanding of APAC regulatory frameworks (e.g., KYC, AML, CDD).
- Proven ability to translate business needs into technical requirements.
- Excellent communication skills to engage with stakeholders at all levels.
- Certification in Pega (e.g., CSA, CSSA) is a strong plus.
- Ability to work independently in a remote or hybrid setting.