job description
Join Dreame Technology, a global leader in smart home and consumer electronics innovation, as a Brand Retail Supervisor in Bali’s most dynamic retail hubs. This role is your opportunity to drive operational excellence, elevate customer experiences, and lead high-performing teams in our premium retail environments.
As the face of our brand in Bali’s competitive market, you will oversee daily retail operations, ensure flawless store presentation, and mentor a team of Sales Promoters (SPGs) to exceed sales targets. Your leadership will shape the in-store experience, aligning with Dreame’s commitment to cutting-edge technology and exceptional service. With a focus on training, performance analysis, and brand compliance, you’ll play a pivotal role in expanding our market presence across Bali’s key locations—from the vibrant streets of Canggu and Kuta to the luxury retail spaces of Nusa Dua and Jimbaran.
If you’re a results-driven retail professional with a passion for technology and team development, this is your chance to grow with a brand that’s redefining smart living worldwide.
Responsibility
- Lead and supervise daily retail operations across assigned stores in Bali, ensuring adherence to Dreame’s brand standards and SOPs.
- Manage, train, and motivate a team of SPGs to deliver outstanding customer service and achieve monthly sales targets.
- Monitor and analyze sales performance, inventory levels, and customer feedback to implement data-driven improvements.
- Ensure visual merchandising, product displays, and store layouts align with brand guidelines and seasonal campaigns.
- Conduct regular staff evaluations, performance reviews, and coaching sessions to foster professional growth.
- Resolve customer escalations and operational challenges promptly to maintain a seamless in-store experience.
- Collaborate with the marketing and supply chain teams to execute promotions, new product launches, and inventory replenishment.
- Prepare and submit weekly/monthly reports on KPIs, including sales, foot traffic, conversion rates, and team productivity.
Qualifications
- Minimum 3 years of experience in retail supervision or store management, preferably in consumer electronics, home appliances, or premium retail.
- Proven track record of meeting and exceeding sales targets in a fast-paced environment.
- Strong leadership and team management skills, with the ability to train and inspire retail staff.
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Deep understanding of retail KPIs, inventory management, and visual merchandising principles.
- Proficiency in Microsoft Office (Excel, PowerPoint) and retail management software.
- Customer-centric mindset with a passion for technology and innovation.
- Willingness to travel across Bali’s assigned locations (Canggu, Ubud, Denpasar, etc.) as needed.