job description
Join Hong Leong Bank as a Branch Growth Leader in Bali and drive strategic expansion while empowering teams through world-class coaching. This pivotal role combines business development, leadership, and operational excellence to elevate our financial services in one of Southeast Asia’s most dynamic markets.
As the face of our branch network, you will design and execute data-driven growth strategies, foster high-performing teams, and ensure exceptional customer experiences. Your expertise in retail banking, sales leadership, and performance optimization will directly impact our market penetration and revenue growth in Bali’s competitive financial landscape.
Hong Leong Bank offers a collaborative, innovation-driven culture with opportunities for professional development, competitive compensation, and the chance to shape the future of banking in Indonesia. If you’re a visionary leader with a passion for coaching and a track record of driving branch success, we want to hear from you.
Responsibility
- Develop and implement branch growth strategies aligned with regional and corporate objectives to expand market share in Bali.
- Lead, mentor, and coach branch teams to exceed sales targets, service standards, and operational efficiency metrics.
- Analyze local market trends, customer needs, and competitive landscapes to identify growth opportunities and tailor service offerings.
- Collaborate with cross-functional teams (e.g., Marketing, Risk, Product) to launch campaigns, promotions, and financial solutions that drive customer acquisition and retention.
- Monitor branch performance KPIs (e.g., deposit growth, loan disbursements, NPS) and implement corrective actions to ensure targets are met.
- Ensure compliance with regulatory requirements, internal policies, and risk management frameworks in all branch operations.
- Foster a customer-centric culture by training staff on service excellence, digital banking tools, and relationship-building techniques.
- Represent the bank at community events, partnerships, and stakeholder meetings to enhance brand visibility and trust.
Qualifications
- Bachelor’s degree in Business, Finance, Economics, or related fields; MBA or professional banking certifications (e.g., CFP, ABA) are a plus.
- Minimum 8+ years of experience in retail banking, with at least 3 years in a leadership role (e.g., Branch Manager, Area Sales Head).
- Proven track record of driving branch profitability, revenue growth, and team performance in a competitive market.
- Strong coaching and people management skills, with the ability to inspire and develop high-performing teams.
- Deep understanding of banking products (e.g., loans, deposits, wealth management) and digital banking trends.
- Excellent analytical, communication, and stakeholder management skills.
- Fluency in English and Indonesian; proficiency in local dialects (e.g., Balinese) is advantageous.
- Willingness to relocate to Bali and travel occasionally for regional meetings.