job description
Join ePerformax as a BPO Reporting & Data Analytics Supervisor/Manager in the vibrant heart of Bali! This is your chance to lead a dynamic team in transforming raw data into actionable insights that drive business growth. In this pivotal role, youâll oversee reporting processes, optimize data workflows, and deliver high-impact analytics to global clientsâall while enjoying Baliâs world-class work-life balance.
As part of our expanding operations in Southeast Asia, youâll collaborate with cross-functional teams to enhance operational efficiency, implement cutting-edge analytics tools, and ensure data integrity across all BPO functions. Whether youâre based in Cangguâs digital nomad hub or the cultural haven of Ubud, youâll play a key role in shaping data-driven strategies that elevate customer experiences and business performance.
If youâre a results-oriented leader with a passion for data and a knack for team development, this is your opportunity to grow with a global leader in outsourcing solutionsâwhere innovation meets tropical inspiration.
Responsibility
- Lead and mentor a team of data analysts and reporting specialists to deliver accurate, timely, and insightful reports.
- Design, develop, and maintain dashboards, KPIs, and performance metrics to track operational and business outcomes.
- Automate reporting processes using tools like Power BI, Tableau, or SQL to improve efficiency and scalability.
- Collaborate with stakeholders to identify data needs, trends, and opportunities for process optimization.
- Ensure data accuracy, consistency, and compliance with company and industry standards.
- Present complex data insights in clear, actionable formats for senior management and clients.
- Drive continuous improvement initiatives to enhance data quality and reporting speed.
- Stay updated on industry best practices in BPO analytics and implement innovative solutions.
Qualifications
- Bachelorâs degree in Business, Statistics, Computer Science, or a related field. Advanced degrees are a plus.
- Minimum 5 years of experience in data analytics, business intelligence, or reporting, with at least 2 years in a supervisory/managerial role.
- Proficiency in SQL, Excel (advanced), Power BI, Tableau, or similar data visualization tools.
- Strong analytical and problem-solving skills with the ability to interpret large datasets.
- Experience in the BPO, call center, or customer service industry is highly preferred.
- Excellent communication and leadership skills to manage teams and stakeholder relationships.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ERP tools is an advantage.
- Ability to work in a fast-paced, multicultural environment with a focus on results.