job description
Join Tao LostBoys, Inc as a Booking Officer in the heart of Baliâs vibrant tourism hub! This is your chance to combine your passion for hospitality with a dynamic career in one of the worldâs most sought-after destinations. Youâll play a pivotal role in managing guest reservations, ensuring seamless experiences, and contributing to the success of our luxury hospitality operations.
Based in Canggu, youâll enjoy a competitive salary, unparalleled career growth opportunities, and exclusive perks like outdoor adventures, wellness programs, and a work-life balance that redefines the standard. Whether youâre coordinating bookings for high-end resorts, boutique hotels, or unique travel experiences, your work will directly impact guest satisfaction and operational excellence.
If you thrive in fast-paced environments, love connecting with people, and want to be part of a team that values innovation and service excellence, this is the role for you. Apply today and take the first step toward a rewarding career in Baliâs booming tourism industry!
Responsibility
- Manage and process guest bookings, reservations, and cancellations with accuracy and efficiency.
- Coordinate with sales, marketing, and operations teams to ensure seamless guest experiences.
- Maintain up-to-date knowledge of property availability, rates, and promotions.
- Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Use property management systems (PMS) and CRM tools to track bookings and guest preferences.
- Prepare and distribute daily, weekly, and monthly booking reports for management review.
- Collaborate with travel agencies, OTAs, and corporate partners to maximize occupancy and revenue.
- Ensure compliance with company policies, industry standards, and local regulations.
Qualifications
- Minimum 2 years of experience in hospitality, tourism, or a related booking/reservations role.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Strong organizational and time-management abilities to handle multiple tasks in a fast-paced environment.
- Proficiency in property management systems (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
- Customer-focused mindset with a proven track record of delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays, as required by the tourism industry.
- Problem-solving skills and the ability to handle high-pressure situations with composure.
- Bachelorâs degree in Hospitality Management, Tourism, Business, or a related field is preferred.