job description
Join JPMorgan Chase as a Bilingual Technology Support Specialist and become part of a dynamic team driving innovation in the financial technology sector. This role is perfect for fluent Portuguese and Spanish speakers who are passionate about technology and eager to advance their careers in a high-growth environment.
Based in beautiful Bali, youâll provide top-tier technical support to global clients while enjoying a flexible work arrangement. Whether you're troubleshooting complex issues or collaborating with cross-functional teams, youâll play a key role in ensuring seamless operations for one of the worldâs leading financial institutions.
If youâre ready to grow your skills, take on new challenges, and work in a supportive, fast-paced environment, this is the opportunity for you!
Responsibility
- Provide multilingual (Portuguese/Spanish) technical support to internal and external stakeholders via phone, email, and chat.
- Troubleshoot hardware, software, and network issues with efficiency and professionalism.
- Collaborate with IT teams to escalate and resolve complex technical problems.
- Document support interactions and solutions in the companyâs knowledge base.
- Assist in onboarding new users and training them on company systems and tools.
- Monitor system performance and report recurring issues to the IT management team.
- Stay updated on emerging technologies and best practices in IT support.
- Ensure compliance with company security policies and data protection standards.
Qualifications
- Fluency in Portuguese and Spanish (written and verbal) is required.
- Proven experience in IT support, helpdesk, or a related technical role.
- Strong problem-solving skills and the ability to work under pressure.
- Familiarity with IT service management tools (e.g., ServiceNow, Jira).
- Excellent communication and customer service skills.
- Basic knowledge of networking, operating systems, and cloud services.
- Ability to work independently and as part of a global team.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.