job description
Join Foundever as a Back Office Support Specialist in the heart of Bali and become part of a dynamic team driving operational excellence in data processing and management. This role offers a unique opportunity to contribute to global business processes while enjoying the vibrant culture and work-life balance of Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, and more.
As a key player in our BPO operations, you’ll ensure seamless data accuracy, timely processing, and efficient administrative support. With competitive compensation, career growth opportunities, and a collaborative work environment, this position is ideal for detail-oriented professionals passionate about delivering high-quality back-office solutions.
Foundever is a global leader in customer experience (CX) and business process outsourcing (BPO), empowering brands with innovative solutions. By joining us, you’ll gain access to world-class training, a diverse workplace, and the chance to make a tangible impact in a fast-paced industry.
Responsibility
- Process and manage large volumes of data with high accuracy and efficiency, ensuring compliance with company and client standards.
- Perform data entry, validation, and verification tasks to maintain database integrity and reliability.
- Generate and distribute reports, summaries, and documentation to support business operations and decision-making.
- Collaborate with cross-functional teams to streamline workflows and improve back-office processes.
- Handle administrative tasks, including filing, record-keeping, and correspondence, with meticulous attention to detail.
- Identify and escalate discrepancies or issues in data processing to supervisors for resolution.
- Adhere to data security and confidentiality protocols to protect sensitive information.
- Utilize BPO software and tools (e.g., CRM, ERP, or proprietary systems) to optimize productivity.
Qualifications
- Minimum 1 year of experience in back-office support, data processing, or a related administrative role (BPO experience is a plus).
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and familiar with data management tools.
- Excellent attention to detail and ability to work with large datasets while maintaining accuracy.
- Strong organizational and time-management skills to meet deadlines in a fast-paced environment.
- Effective written and verbal communication skills in English.
- Ability to work independently and as part of a team, with a problem-solving mindset.
- High school diploma or equivalent; a bachelor’s degree in Business Administration, IT, or related fields is advantageous.
- Willingness to work in hybrid or on-site setups in Bali (Canggu, Ubud, Denpasar, etc.).