job description
Join Concentrix as a B2B Renewal Sales Specialist and play a pivotal role in driving customer retention and revenue growth in a dynamic, hybrid work environment across Baliās most vibrant business hubs.
In this role, you will focus on nurturing long-term client relationships, identifying renewal opportunities, and ensuring seamless contract extensions. Your strategic approach and consultative selling skills will directly impact business sustainability and client satisfaction.
This is an exciting opportunity for a driven, detail-oriented professional to thrive in a fast-paced B2B sales environment while enjoying the flexibility of hybrid work in Baliās top locationsāCanggu, Ubud, Denpasar, and more.
If youāre passionate about sales, excel in relationship management, and want to contribute to a global leader in customer experience solutions, weād love to hear from you!
Responsibility
- Proactively manage a portfolio of B2B accounts to identify and pursue renewal opportunities.
- Develop and execute strategic renewal plans to maximize client retention and revenue.
- Collaborate with cross-functional teams (account management, customer success) to ensure client satisfaction.
- Conduct in-depth contract reviews and present compelling renewal proposals to clients.
- Track and analyze renewal metrics, providing insights to improve processes and outcomes.
- Build strong, trust-based relationships with key decision-makers in client organizations.
- Stay updated on industry trends, competitive offerings, and client needs to tailor renewal strategies.
- Document all renewal activities, negotiations, and outcomes in CRM systems accurately.
Qualifications
- Proven experience in B2B sales, account management, or renewal roles (2+ years preferred).
- Strong negotiation, persuasion, and closing skills with a track record of meeting/exceeding targets.
- Excellent communication and presentation abilities in English (written and verbal).
- Ability to analyze data, interpret client needs, and create data-driven renewal strategies.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Self-motivated, organized, and able to manage multiple accounts simultaneously.
- Customer-centric mindset with a passion for solving client challenges.
- Bachelorās degree in Business, Marketing, or a related field (or equivalent experience).