job description
Join Milestone Technologies as an Associate Technical Support Specialist and become a vital part of our dynamic end-user support team in beautiful Bali. This is a unique opportunity for service-oriented professionals to kickstart their career in IT support while enjoying the vibrant work-life balance of Indonesia’s most sought-after destinations.
In this role, you’ll provide exceptional technical assistance to users, troubleshoot hardware and software issues, and ensure seamless IT operations for our clients. Whether you’re resolving complex technical problems or guiding users through system processes, your expertise will directly impact customer satisfaction and operational efficiency.
Ideal for recent graduates or early-career professionals, this position offers comprehensive training, career growth opportunities, and the chance to work with cutting-edge technologies in a collaborative, international environment.
Responsibility
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Document all support interactions and solutions in the ticketing system.
- Escalate complex technical problems to senior support teams when necessary.
- Assist in the setup, configuration, and maintenance of IT equipment and systems.
- Conduct remote troubleshooting and guide users through step-by-step solutions.
- Collaborate with cross-functional teams to improve support processes and documentation.
- Stay updated with the latest IT trends, tools, and best practices to enhance service delivery.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 0-2 years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking concepts.
- Excellent problem-solving and analytical skills with a customer-first mindset.
- Proficiency in English (written and verbal) with clear communication abilities.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work in a fast-paced environment with a proactive and adaptable approach.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are advantageous.