job description
Are you an analytical thinker looking to accelerate your career within a high-growth global environment? ConnectOS is seeking a detail-oriented Associate Loyalty Consultant to join our expanding Australian Loyalty Services team. In this role, you will play a pivotal part in managing client data, uncovering actionable consumer insights, and optimizing loyalty programs that drive engagement and retention.
As a remote-first organization, ConnectOS empowers you to deliver high-impact results from the comfort of your home while collaborating with a world-class team of industry experts. If you have a passion for data storytelling, customer behavior analysis, and project management, we want to hear from you.
Responsibility
- Analyze complex customer datasets to identify trends, churn patterns, and opportunities for program optimization.
- Support the design and execution of loyalty campaign strategies tailored to the Australian market.
- Collaborate with cross-functional teams to monitor program performance against key KPIs and ROI metrics.
- Prepare comprehensive reports and presentations for stakeholders highlighting actionable insights and strategic recommendations.
- Assist in the end-to-end management of client loyalty initiatives, ensuring milestones are met on time and within scope.
- Perform regular audits of loyalty platforms to ensure data accuracy and user experience excellence.
- Provide operational support to troubleshoot program-related issues and enhance process efficiencies.
Qualifications
- Bachelor’s degree in Business, Marketing, Statistics, Data Science, or a related analytical field.
- At least 1-3 years of experience in data analysis, loyalty marketing, or consulting roles.
- Proficiency in data visualization tools (e.g., Tableau, Power BI) and Excel (VLOOKUP, Pivot Tables, Macros).
- Strong understanding of customer lifecycle management and retention marketing principles.
- Excellent communication skills with the ability to translate complex data into business-friendly narratives.
- Proven ability to work independently in a remote/WFH setting while maintaining high productivity levels.
- High attention to detail and strong critical thinking skills.