job description
Join Hong Leong Bank as an Assistant Manager in Personal Financial Services (Channel Management) and play a pivotal role in driving financial growth and customer satisfaction in the vibrant market of Bali. This is a unique opportunity to leverage your expertise in financial services, channel optimization, and client relationship management to contribute to one of Asia’s leading banking institutions.
In this dynamic role, you will work closely with cross-functional teams to enhance our personal financial services offerings, ensuring seamless delivery through multiple channels. Your strategic insights will help shape customer experiences, improve operational efficiency, and drive revenue growth. Bali’s thriving expatriate and local business community provides an exciting backdrop for this role, offering ample opportunities for professional development and networking.
Hong Leong Bank is committed to fostering a culture of innovation, integrity, and excellence. If you are a results-driven professional with a passion for financial services and a knack for channel management, we invite you to apply and be part of our mission to deliver exceptional banking solutions.
Responsibility
- Develop and implement strategies to optimize personal financial services across various channels (digital, branch, mobile, etc.).
- Monitor and analyze channel performance metrics to identify opportunities for improvement and growth.
- Collaborate with marketing, sales, and product teams to design and execute customer-centric financial solutions.
- Manage and nurture relationships with key stakeholders, including clients, partners, and internal teams.
- Ensure compliance with regulatory requirements and internal policies in all channel operations.
- Conduct market research to stay ahead of industry trends and competitive offerings in personal financial services.
- Train and mentor junior staff on best practices in channel management and customer service.
- Prepare regular reports and presentations for senior management on channel performance and strategic initiatives.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field. A Master’s degree or professional certification (e.g., CFA, CFP) is a plus.
- Minimum of 5 years of experience in financial services, with at least 2 years in channel management or a similar role.
- Proven track record of driving sales and operational efficiency in personal financial services.
- Strong analytical skills with the ability to interpret complex data and derive actionable insights.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and familiarity with CRM or banking software.
- Knowledge of regulatory frameworks and compliance standards in the financial services industry.
- Ability to work in a fast-paced, multicultural environment and adapt to changing market conditions.