job description
Are you a dynamic professional with a passion for hospitality and operational excellence? Iplanner Global is seeking a motivated and results-oriented Assistant Manager to join our growing team in Rawang, Selangor. In this role, you will be the backbone of our daily operations, ensuring that our high standards of service are met while supporting the leadership team in achieving business objectives.
We are looking for an individual who thrives in a fast-paced environment, possesses strong interpersonal skills, and has a keen eye for detail. As an Assistant Manager, you will be responsible for overseeing day-to-day activities, mentoring staff, and enhancing the overall customer experience. If you are a natural leader who enjoys solving challenges and fostering a positive team culture, we would love to hear from you.
Join Iplanner Global and take the next step in your hospitality career. We offer a collaborative work environment where your contributions are valued and opportunities for professional growth are abundant.
Responsibility
- Assist the General Manager in the daily operational management of the business unit.
- Supervise, train, and mentor team members to ensure consistent service quality.
- Manage staff scheduling, performance monitoring, and team development initiatives.
- Oversee inventory levels and procurement to maintain optimal stock levels.
- Handle customer inquiries, feedback, and conflict resolution with professional tact.
- Ensure compliance with all health, safety, and hygiene standards at all times.
- Analyze daily performance reports to identify areas for operational improvement.
- Support the implementation of marketing and promotional strategies to boost customer engagement.
Qualifications
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 2-3 years of experience in a supervisory or assistant management role within the hospitality industry.
- Strong leadership abilities with a proven track record of managing and motivating diverse teams.
- Excellent communication and interpersonal skills in English and Bahasa Melayu.
- Proficiency in Microsoft Office Suite and basic Point of Sale (POS) software.
- Ability to work flexible hours, including weekends and public holidays as required.
- Strong problem-solving skills and the ability to work under pressure.
- A proactive approach to work with a focus on achieving operational efficiency.