job description
Join Foundever as an Airline Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences in the aviation industry. Whether you have a background in Global Distribution Systems (GDS) or are eager to start your career in airline customer service, this role offers a fantastic opportunity to grow in a fast-paced environment.
As an Airline Service Representative, you will be the first point of contact for passengers, assisting with bookings, inquiries, and resolving concerns with professionalism and efficiency. Your role is crucial in ensuring smooth travel experiences and maintaining the high standards of service that our airline partners are known for.
This position is ideal for individuals who thrive in customer-facing roles, possess strong communication skills, and are passionate about the travel industry. With comprehensive training and a supportive team, you'll have the tools to succeed and advance your career in a global company.
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Assist passengers with flight bookings, changes, cancellations, and other travel-related requests.
- Resolve customer complaints and escalations in a timely and empathetic manner.
- Provide accurate information on flight schedules, fares, baggage policies, and other airline services.
- Utilize GDS systems (e.g., Amadeus, Sabre, Galileo) to manage reservations and retrieve travel data.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Maintain up-to-date knowledge of airline policies, procedures, and industry trends.
- Document customer interactions and transactions accurately in the company’s CRM system.
Qualifications
- High school diploma or equivalent; additional education in travel, tourism, or customer service is a plus.
- Previous experience in customer service, call center, or airline industry is preferred but not required.
- Familiarity with GDS systems (Amadeus, Sabre, Galileo) is an advantage.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in shifts, including weekends and holidays, as required.
- Proficiency in basic computer applications and CRM software.
- Willingness to undergo training and adapt to new technologies and processes.