job description
Join Dimerco, a global leader in air freight and logistics solutions, as an Air Export Customer Service Executive in the vibrant heart of Bali. This is your opportunity to play a pivotal role in ensuring seamless air export operations, where your organizational skills and customer-centric approach will drive efficiency and client satisfaction.
In this dynamic position, you will be the backbone of our air export division, coordinating shipment bookings, preparing critical export documentation, and ensuring cargo moves swiftly and securely to its destination. Your work will directly impact our ability to deliver exceptional service to clients across industries, from manufacturing to e-commerce.
Based in Badung, Bali, you’ll thrive in a fast-paced, international environment where precision, communication, and problem-solving are key. Whether you’re liaising with airlines, customs authorities, or internal teams, your contributions will help maintain Dimerco’s reputation as a trusted partner in global logistics.
If you’re a detail-oriented professional with a passion for logistics and a desire to grow in the freight forwarding industry, we’d love to hear from you. Apply today and take the next step in your career with a company that values innovation, integrity, and excellence.
Responsibility
- Coordinate and manage air export shipment bookings with airlines, agents, and internal teams to ensure timely cargo movement.
- Prepare and verify export documentation, including air waybills, commercial invoices, packing lists, and customs declarations, ensuring compliance with international regulations.
- Liaise with customers, carriers, and customs authorities to resolve shipment discrepancies, delays, or documentation issues.
- Monitor shipment statuses and provide real-time updates to clients and stakeholders on cargo movement, delays, or exceptions.
- Maintain accurate records of all air export transactions, including tracking numbers, flight details, and delivery confirmations.
- Collaborate with the sales and operations teams to optimize routing, pricing, and service levels for client shipments.
- Handle customer inquiries and complaints professionally, offering solutions-oriented support to enhance satisfaction and retention.
- Stay updated on industry regulations, airline policies, and trade compliance to ensure all shipments meet legal and operational standards.
Qualifications
- Minimum Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 2 years of experience in air freight, export operations, or customer service within the logistics industry.
- Strong knowledge of export documentation, customs procedures, and IATA regulations.
- Excellent communication and interpersonal skills, with fluency in English (written and spoken).
- Proficient in Microsoft Office (Excel, Word) and familiar with logistics software or ERP systems.
- Highly organized, with the ability to multitask and prioritize in a fast-paced environment.
- Problem-solving mindset with a customer-first approach and attention to detail.
- Ability to work independently and as part of a collaborative, international team.