job description
Are you a detail-oriented professional with a passion for operational excellence? Indomobil Prima Niaga is seeking an Aftersales Standardization and Development Specialist to join our dynamic team in Jakarta Timur. In this role, you will play a pivotal part in shaping our service standards, ensuring that our aftersales operations run with maximum efficiency and quality.
You will be responsible for bridge-building between strategic planning and day-to-day operational execution. By developing robust SOPs and implementing rigorous internal audit mechanisms, you will ensure our service centers maintain the highest standards of excellence that our customers expect. If you are analytical, process-driven, and ready to make an impact in the automotive industry, we want to hear from you.
Responsibility
- Design, draft, and refine comprehensive Standard Operating Procedures (SOPs) for all aftersales service departments.
- Monitor the end-to-end implementation of SOPs across branches to ensure 100% compliance.
- Conduct regular internal audits to identify operational bottlenecks and areas for process improvement.
- Provide training and guidance to branch staff regarding updated service protocols and standardization initiatives.
- Collaborate with department heads to resolve recurring issues and streamline service workflows.
- Analyze aftersales performance metrics to develop actionable strategies for operational development.
- Prepare detailed audit reports and progress updates for senior management.
Qualifications
- Bachelor’s degree in Engineering, Business Administration, or a related field.
- Minimum 1-3 years of experience in aftersales operations, quality assurance, or process improvement.
- Deep understanding of automotive aftersales service environments and industry best practices.
- Strong analytical skills with the ability to interpret data and draft clear, concise technical documentation.
- Proficiency in Microsoft Office Suite (especially Excel and PowerPoint).
- Exceptional attention to detail and a commitment to maintaining high service quality standards.
- Strong communication and interpersonal skills to collaborate effectively across different levels of the organization.
- Willingness to conduct field visits or site audits as required by the business.