job description
Join BD Agriculture (Malaysia) Sdn Bhd as an After Sales Service Manager and lead our customer service operations to new heights in the dynamic agricultural sector. Based in Denpasar, Bali, you will play a pivotal role in ensuring customer satisfaction, optimizing service delivery, and driving operational excellence across our after-sales processes.
This is a unique opportunity to shape the post-purchase experience for our valued clients, fostering long-term relationships while contributing to the growth of a leading agribusiness. Your leadership will directly impact customer retention, brand loyalty, and revenue generation through exceptional service standards.
If you are a strategic thinker with a passion for customer success and a track record in service management, we invite you to apply and help us redefine after-sales excellence in the agricultural industry.
Responsibility
- Oversee and optimize day-to-day after-sales service operations to ensure seamless customer experiences.
- Develop and implement service strategies to enhance customer satisfaction and retention.
- Lead, mentor, and train a high-performing customer service team to deliver exceptional support.
- Monitor and analyze service performance metrics, identifying areas for improvement.
- Collaborate with cross-functional teams (sales, logistics, technical) to resolve customer issues efficiently.
- Design and execute customer feedback systems to gather insights and drive continuous improvement.
- Ensure compliance with company policies, industry regulations, and service level agreements (SLAs).
- Manage escalations and complex customer inquiries with professionalism and urgency.
Qualifications
- Bachelor’s degree in Business Administration, Agriculture, or a related field.
- Minimum 5 years of experience in after-sales service, customer success, or operational management, preferably in the agricultural or agribusiness sector.
- Proven leadership skills with experience managing and developing teams.
- Strong analytical and problem-solving abilities to assess service performance and implement solutions.
- Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders.
- Proficiency in CRM software and data analysis tools (e.g., Salesforce, SAP, Excel).
- Familiarity with agricultural products, equipment, or services is a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities.