job description
Are you a dynamic professional with a passion for e-commerce and administrative excellence? Join our team in Bali as an Admin & E-Commerce Operations Executive and play a pivotal role in managing our online sales platforms while ensuring seamless office operations.
In this role, you will oversee our presence on major e-commerce platforms such as Shopee, Lazada, and TikTok Shop, ensuring optimal performance, customer satisfaction, and operational efficiency. Additionally, you will handle administrative tasks to support our office in Bali, contributing to a well-organized and productive work environment.
This is a fantastic opportunity for individuals who thrive in fast-paced settings and are eager to grow in the e-commerce and administrative sectors. If you are detail-oriented, tech-savvy, and ready to take on a challenging yet rewarding role, we would love to hear from you!
Responsibility
- Manage daily operations on Shopee, Lazada, and TikTok Shop, including product listings, inventory updates, and order processing.
- Monitor and respond to customer inquiries and feedback across all e-commerce platforms to ensure high levels of customer satisfaction.
- Coordinate with logistics partners to ensure timely and accurate delivery of orders.
- Analyze sales data and performance metrics to identify trends and opportunities for improvement.
- Handle office administrative tasks, including document management, scheduling, and correspondence.
- Assist in the preparation of reports and presentations for management review.
- Collaborate with the marketing team to implement promotional campaigns and strategies.
- Ensure compliance with company policies and e-commerce platform guidelines.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in e-commerce operations, customer service, or administrative roles.
- Familiarity with e-commerce platforms such as Shopee, Lazada, and TikTok Shop.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and basic graphic design tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of SEO and digital marketing principles is a plus.