job description
Are you a dynamic leader with a passion for cutting-edge technology and exceptional customer experiences? Join our vibrant VR Arcade in Bali as an Operations Supervisor and play a pivotal role in shaping the future of immersive entertainment. This is your chance to combine operational excellence with the thrill of virtual reality, ensuring every guest leaves with unforgettable memories.
In this hands-on role, you’ll oversee daily operations, maintain high service standards, and drive team performance in a fast-paced, innovative environment. Whether it’s troubleshooting technical issues, optimizing workflows, or delivering top-tier customer service, your leadership will be the backbone of our arcade’s success. Bali’s booming tourism and tech scene make this an exciting opportunity to grow with a forward-thinking business.
If you thrive in energetic settings, love problem-solving, and have a knack for team motivation, we want to hear from you. Let’s create extraordinary experiences—together.
Responsibility
- Oversee daily VR arcade operations, ensuring smooth functionality of all gaming stations, equipment, and facilities.
- Lead, train, and motivate a team of staff to deliver exceptional customer service and maintain a welcoming atmosphere.
- Monitor and enforce health, safety, and hygiene standards to ensure a secure environment for guests and employees.
- Handle customer inquiries, resolve complaints, and escalate issues as needed to maintain high satisfaction levels.
- Manage inventory of VR equipment, accessories, and merchandise, coordinating with suppliers for restocking and maintenance.
- Develop and implement operational policies and procedures to improve efficiency and guest experience.
- Track performance metrics (e.g., attendance, revenue, customer feedback) and prepare reports for management.
- Stay updated on VR technology trends and recommend upgrades or new attractions to enhance the arcade’s offerings.
Qualifications
- Proven experience in operations management, preferably in entertainment, hospitality, or retail sectors.
- Strong leadership and team management skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills to engage with diverse customers and team members.
- Problem-solving mindset with the ability to troubleshoot technical or logistical issues under pressure.
- Basic technical aptitude to understand VR hardware/software (training provided for specific systems).
- Customer-centric approach with a track record of delivering high-quality service.
- Flexibility to work evenings, weekends, and holidays as required by the arcade’s operating hours.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.