job description
Are you passionate about creating exceptional shopping experiences and building lasting relationships? PT. Karawang Outlet Mall is seeking a dynamic Tenant & Customer Relations Supervisor to join our expanding team in Bali's most vibrant retail hubs, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this pivotal role, you'll be the bridge between our world-class shopping destinations and our valued tenants and customers. You'll have the opportunity to shape the retail experience in Bali's most sought-after locations, working with international brands, local businesses, and diverse customer bases. Your efforts will directly contribute to creating a welcoming, engaging, and memorable environment that keeps visitors coming back.
This position offers a unique blend of relationship management, problem-solving, and strategic planning. You'll collaborate with our operations team to ensure smooth daily functions while developing innovative programs to enhance tenant satisfaction and customer loyalty. With Bali's booming tourism and retail sectors, this is an exciting time to join our team and grow your career in one of Southeast Asia's most dynamic markets.
If you thrive in fast-paced environments, have a knack for building strong relationships, and want to make a tangible impact on Bali's retail landscape, we'd love to hear from you. Join us in creating shopping experiences that delight both tenants and customers alike!
Responsibility
- Develop and maintain strong relationships with mall tenants, ensuring their needs are met and concerns are addressed promptly
- Oversee customer service operations to ensure exceptional shopping experiences across all mall locations
- Coordinate with marketing teams to create engaging tenant and customer programs that drive foot traffic and sales
- Monitor tenant performance and provide regular reports to management with actionable insights
- Resolve complex customer complaints and tenant disputes professionally and efficiently
- Implement and maintain customer feedback systems to continuously improve service quality
- Collaborate with operations teams to ensure smooth daily mall functions and special events
- Develop training programs for customer service staff to maintain high service standards
Qualifications
- Minimum 3 years of experience in customer relations, tenant management, or retail operations
- Proven track record in relationship management with both internal and external stakeholders
- Excellent communication skills in English and Bahasa Indonesia, with additional languages being a plus
- Strong problem-solving abilities and conflict resolution skills
- Experience working in shopping malls, retail centers, or hospitality environments
- Bachelor's degree in Business Administration, Hospitality, or related field
- Ability to work flexible hours, including weekends and holidays as needed
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software