job description
Join Foundever as a Technical Support Representative in our dynamic Blended Voice & Chat Account! This is your chance to kickstart a rewarding career in customer service while working in the vibrant locations of BaliâCanggu, Ubud, Denpasar, and more.
As part of our global team, youâll provide exceptional technical support to customers via voice and chat, resolving inquiries with professionalism and efficiency. Whether youâre assisting with troubleshooting, guiding users through technical processes, or delivering top-tier service, your role will be pivotal in ensuring customer satisfaction.
We offer a competitive salary, comprehensive training, and a collaborative work environment. If youâre a problem-solver with a passion for technology and excellent communication skills, apply nowâpositions are filling fast!
Responsibility
- Provide technical support to customers via voice and chat channels.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Guide customers through step-by-step solutions with clarity and patience.
- Document customer interactions and solutions in the CRM system.
- Collaborate with team members to improve support processes and knowledge base.
- Meet and exceed performance metrics, including response time and resolution rate.
- Stay updated on product knowledge and technical advancements.
- Maintain a professional and empathetic demeanor in all customer interactions.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum 6 months of experience in customer service, technical support, or a related field.
- Excellent English communication skills (verbal and written).
- Strong problem-solving and analytical abilities.
- Familiarity with basic computer hardware, software, and networking concepts.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in shifting schedules, including nights and weekends.
- Tech-savvy with a passion for helping others.