job description
Join Philteq Enterprise Incorporated as a Technical Specialist and play a pivotal role in driving the success of our marketing-led initiatives across Bali’s most dynamic regions, including Canggu, Ubud, Denpasar, and beyond. This is a unique opportunity to blend your technical expertise with creative marketing execution, ensuring seamless product presentations, dealer training programs, and high-impact on-ground events.
As a bridge between our technical teams and marketing strategies, you will collaborate with cross-functional stakeholders to deliver flawless technical support, enhance brand visibility, and elevate customer engagement. Your contributions will directly influence the growth of our market presence in Indonesia’s thriving business landscape.
If you thrive in fast-paced environments, possess a knack for problem-solving, and are passionate about technology-driven marketing, we invite you to be part of our innovative team.
Responsibility
- Provide on-site technical support for product demonstrations, trade shows, and marketing events to ensure smooth execution.
- Develop and deliver comprehensive training programs for dealers, partners, and internal teams on product features, troubleshooting, and best practices.
- Collaborate with the marketing team to design and implement technical aspects of campaigns, including AV setups, digital presentations, and interactive displays.
- Troubleshoot and resolve technical issues in real-time during events, ensuring minimal downtime and maximum audience engagement.
- Maintain and update technical documentation, user manuals, and FAQs to support sales and customer service teams.
- Conduct post-event evaluations to assess technical performance and recommend improvements for future activities.
- Stay abreast of industry trends and emerging technologies to enhance the effectiveness of marketing initiatives.
- Coordinate with vendors and external partners to source and manage technical equipment and resources for events.
Qualifications
- Bachelor’s degree in Engineering, Information Technology, Marketing, or a related field.
- Minimum 3 years of experience in a technical support, IT, or marketing operations role, preferably in a customer-facing environment.
- Proven ability to train and present technical information to non-technical audiences with clarity and confidence.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in AV equipment, presentation software (e.g., PowerPoint, Keynote), and basic networking troubleshooting.
- Excellent communication and interpersonal skills in English (written and verbal).
- Willingness to travel frequently within Bali and occasionally to other regions in Indonesia.
- Self-motivated, detail-oriented, and able to work independently as well as in a team.