job description
Join MSIG, a leading global insurance provider, as a Technical Services Manager / Assistant Manager in the vibrant heart of Bali. This pivotal role offers the opportunity to oversee and enhance the operational efficiency of our Managing General Agents (MGAs) network, ensuring all business activities are conducted with prudence, compliance, and strategic foresight.
Based in one of Bali’s most dynamic regions—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you will play a key role in driving technical excellence, risk management, and service delivery across our insurance portfolio. This position is ideal for a detail-oriented professional with a passion for process optimization and a deep understanding of the insurance sector.
At MSIG, we empower our team with the tools and autonomy to innovate, collaborate, and deliver exceptional results in a fast-paced, international environment. If you thrive in a role that blends technical expertise, leadership, and client-focused solutions, we invite you to apply and shape the future of insurance services in Southeast Asia.
Responsibility
- Oversee and ensure the prudent and efficient execution of all MGA-related business operations, aligning with company policies and regulatory standards.
- Develop, implement, and monitor technical service frameworks to enhance operational efficiency and risk mitigation.
- Collaborate with cross-functional teams (underwriting, claims, compliance) to streamline processes and improve service delivery.
- Conduct regular audits and performance reviews of MGAs to ensure adherence to contractual obligations and quality benchmarks.
- Provide technical guidance and training to MGAs and internal stakeholders on best practices, product knowledge, and compliance requirements.
- Identify and resolve operational bottlenecks through data-driven analysis and process reengineering.
- Prepare and present reports and recommendations to senior management on MGA performance, market trends, and improvement opportunities.
- Stay abreast of industry regulations, technological advancements, and competitive landscapes to drive continuous improvement.
Qualifications
- Bachelor’s degree in Business, Finance, Insurance, Risk Management, or a related field. Advanced degrees or professional certifications (e.g., CPCU, ARM, or ACII) are a plus.
- Minimum 5 years of experience in the insurance industry, with at least 2 years in a managerial or technical services role.
- Proven expertise in MGA management, underwriting support, or insurance operations.
- Strong understanding of regulatory frameworks (e.g., OJK in Indonesia) and compliance requirements for insurance products.
- Exceptional analytical, problem-solving, and project management skills with a data-driven mindset.
- Excellent communication and stakeholder management abilities, with fluency in English (additional languages are advantageous).
- Proficiency in Microsoft Office Suite, CRM systems, and insurance-specific software.
- Ability to work independently in a fast-paced, multicultural environment with a focus on delivering results.