job description
Join KONE, a global leader in elevator and escalator solutions, as a Technical Field Specialist in our dynamic team based in Bali, Indonesia. This is your opportunity to move beyond traditional maintenance roles and step into a high-impact position where youâll deliver advanced technical support for cutting-edge elevator systems as part of our global technical helpdesk network.
In this role, youâll collaborate with cross-functional teams to troubleshoot complex technical issues, ensure seamless system performance, and contribute to innovative solutions that enhance safety, efficiency, and customer satisfaction. Whether youâre based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta, youâll play a pivotal role in supporting KONEâs mission to create smarter, people-flow solutions for urban environments worldwide.
If youâre a problem-solver with a passion for technology and a desire to grow in a fast-paced, international setting, we want to hear from you. Elevate your career with KONE and be part of a team thatâs shaping the future of vertical transportation.
Responsibility
- Provide advanced technical support for elevator systems, including diagnostics, troubleshooting, and resolution of complex issues.
- Collaborate with global teams to analyze system performance data and recommend improvements for efficiency and reliability.
- Conduct on-site or remote inspections to assess elevator functionality and compliance with safety standards.
- Develop and implement preventive maintenance strategies to minimize downtime and extend equipment lifespan.
- Train and mentor local technicians on best practices, new technologies, and KONEâs proprietary systems.
- Document technical issues, solutions, and customer interactions in a structured and detailed manner.
- Stay updated on industry trends, emerging technologies, and KONEâs product innovations to provide expert guidance.
- Ensure all work adheres to safety protocols, company policies, and local regulations.
Qualifications
- Bachelorâs degree in Mechanical, Electrical Engineering, or a related technical field (or equivalent experience).
- Minimum 3+ years of experience in elevator maintenance, installation, or technical support.
- Strong knowledge of elevator control systems, hydraulics, and electrical components.
- Proven ability to read and interpret technical schematics, manuals, and blueprints.
- Excellent problem-solving and analytical skills with a customer-centric approach.
- Fluency in English (written and spoken); proficiency in Indonesian is a plus.
- Willingness to travel within Bali or occasionally to other regions as needed.
- Certifications in elevator safety or technical training (e.g., KONE Academy) are highly desirable.