job description
Join Dexcom as a Staff Desktop Support Engineer and play a pivotal role in shaping our endpoint strategy, driving standardization, and delivering scalable solutions aligned with Dexcom’s global IT vision. In this dynamic position, you will ensure seamless technical support for our employees, optimize IT infrastructure, and contribute to the continuous improvement of our desktop and endpoint systems.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will collaborate with cross-functional teams to enhance user experience, troubleshoot complex technical issues, and implement best practices in IT support. This role offers a unique opportunity to work in a fast-paced, innovative environment while enjoying the beauty and culture of Bali.
If you are a passionate IT professional with a knack for problem-solving and a commitment to excellence, we invite you to apply and become part of our mission to empower people through transformative healthcare technology.
Responsibility
- Provide advanced technical support for desktop, laptop, and endpoint devices, ensuring minimal downtime and maximum productivity.
- Develop and implement standardized IT solutions to streamline desktop support processes and enhance system performance.
- Collaborate with global IT teams to align desktop support strategies with Dexcom’s broader IT vision and goals.
- Troubleshoot and resolve complex hardware, software, and network issues, escalating problems as necessary.
- Manage and maintain IT assets, including inventory tracking, software licensing, and hardware upgrades.
- Design and deliver training programs to educate employees on best practices for using IT resources securely and efficiently.
- Monitor and analyze system performance, identifying opportunities for optimization and scalability.
- Stay updated with emerging technologies and industry trends to recommend innovative solutions for desktop support.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in desktop support, IT infrastructure, or a similar role.
- Strong proficiency in troubleshooting hardware, software, and network issues in a corporate environment.
- Experience with endpoint management tools, such as Microsoft Endpoint Configuration Manager (SCCM) or Intune.
- Familiarity with scripting languages (e.g., PowerShell, Python) for automation and problem-solving.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL are a plus.
- Ability to work independently and collaboratively in a fast-paced, global team environment.