job description
Join Sinar Jernih Suksesindo, a leading financial services company, as a Staff Collection Officer (Penagihan) in the vibrant and growing region of Bali. This is an excellent opportunity for a detail-oriented and results-driven professional to play a key role in our collections team, ensuring timely and efficient payment recoveries while maintaining strong customer relationships.
In this role, you will be responsible for managing collections within designated areas across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You will work closely with customers to facilitate smooth payment processes, resolve outstanding balances, and contribute to the financial health of our organization. This position offers a competitive salary, professional growth opportunities, and the chance to work in one of Indonesia’s most dynamic regions.
If you are a proactive communicator with a passion for customer service and a knack for problem-solving, we encourage you to apply. This role is ideal for individuals who thrive in a fast-paced environment and are committed to achieving targets while upholding the highest standards of professionalism.
Responsibility
- Conduct timely and professional collections from customers within assigned territories in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung).
- Monitor and track overdue accounts, ensuring accurate and up-to-date records of collection activities.
- Communicate effectively with customers via phone, email, or in-person visits to negotiate payment plans and resolve outstanding balances.
- Collaborate with internal teams, including finance and customer service, to address customer inquiries and escalate complex issues as needed.
- Prepare and submit regular reports on collection performance, highlighting trends, challenges, and opportunities for improvement.
- Ensure compliance with company policies and regulatory requirements related to collections and customer interactions.
- Maintain a high level of professionalism and empathy when dealing with customers, fostering positive relationships while achieving collection targets.
- Utilize collection software and tools to streamline processes and enhance efficiency.
Qualifications
- Minimum of 1-2 years of experience in collections, customer service, or a related field (fresh graduates with relevant internships are welcome to apply).
- Strong communication skills in both English and Bahasa Indonesia, with the ability to negotiate and resolve conflicts effectively.
- Proven ability to work independently, manage time efficiently, and meet collection targets.
- Basic understanding of financial concepts, including payment terms, interest calculations, and account reconciliation.
- Proficiency in Microsoft Office (Excel, Word) and experience using collection or CRM software is a plus.
- High level of integrity, professionalism, and empathy when dealing with customers.
- Ability to travel within Bali as required to meet with customers and conduct collections.
- Strong problem-solving skills and a proactive approach to addressing challenges.