job description
Join Microgenesis Business Systems as a Solutions Engineer and become a key player in driving technical sales and seamless customer implementations. In this dynamic role, you will bridge the gap between complex business challenges and innovative IT solutions, working closely with clients to design, demonstrate, and deploy tailored systems that meet their unique needs.
Based in the vibrant tech hub of Bali, you’ll collaborate with cross-functional teams to deliver cutting-edge solutions, ensuring customer satisfaction from pre-sales through post-implementation. Your expertise will directly contribute to business growth by translating technical capabilities into compelling value propositions.
This is an exceptional opportunity for a technically savvy professional who thrives in a client-facing role, combining deep product knowledge with strong communication skills to solve real-world business problems.
Responsibility
- Conduct technical discovery sessions with clients to identify business requirements and pain points.
- Design and demonstrate customized solutions through presentations, proofs of concept (POCs), and live demos.
- Collaborate with sales teams to develop proposals, RFP responses, and cost estimates.
- Provide technical expertise during sales cycles, addressing client concerns and objections.
- Lead solution implementation, ensuring smooth deployment and integration with existing systems.
- Develop training materials and conduct user workshops for client teams.
- Gather and relay customer feedback to product and engineering teams for continuous improvement.
- Stay updated on industry trends and emerging technologies to enhance solution offerings.
Qualifications
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- Minimum 3+ years of experience in a Solutions Engineer, Pre-Sales, or Technical Consultant role.
- Proven track record of designing and implementing enterprise software or IT solutions.
- Strong presentation and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Experience with CRM, ERP, or business automation tools is a plus.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and API integrations.
- Problem-solving mindset with a customer-centric approach.
- Willingness to travel occasionally for client meetings and on-site support.