job description
Join Funtomato Consultancy as a Social Media & Community Manager and lead the charge in building vibrant, engaged online communities across Facebook Groups, Telegram, Viber, and other platforms. Based in the dynamic hubs of Bali (Canggu, Ubud, Denpasar, and more), you’ll shape brand loyalty, foster meaningful interactions, and drive growth through strategic community management.
This role is perfect for a creative, analytical, and people-focused professional who thrives in fast-paced digital environments. You’ll collaborate with cross-functional teams to align community strategies with business goals, ensuring our clients’ brands resonate with their audiences.
Why Bali? Work remotely from tropical paradise while contributing to global projects. Enjoy a flexible, results-driven culture with opportunities to innovate and grow.
Responsibility
- Community Growth & Engagement: Develop and execute strategies to grow and nurture online communities across multiple platforms.
- Content Moderation: Monitor discussions, enforce guidelines, and ensure a positive, inclusive environment.
- Platform Management: Oversee day-to-day operations on Facebook Groups, Telegram, Viber, and emerging social channels.
- Analytics & Reporting: Track KPIs (engagement rates, member growth, sentiment) and present actionable insights.
- Collaboration: Work with marketing, customer support, and product teams to align community initiatives with broader business objectives.
- Crisis Management: Address conflicts or PR issues proactively, maintaining brand reputation.
- Content Creation: Craft compelling posts, announcements, and campaigns to spark conversations.
- Feedback Loop: Gather and relay community input to improve products/services.
Qualifications
- Proven Experience: 2+ years in community management, social media, or digital marketing.
- Platform Expertise: Hands-on experience with Facebook Groups, Telegram, Viber, Discord, or similar tools.
- Communication Skills: Exceptional written and verbal English; ability to tailor tone for diverse audiences.
- Analytical Mindset: Proficiency in metrics tools (e.g., Google Analytics, Meta Insights) to measure success.
- Problem-Solving: Ability to handle conflicts diplomatically and think on your feet.
- Tech-Savvy: Familiarity with CRM, social listening tools, or automation software is a plus.
- Cultural Awareness: Sensitivity to global audiences and trends.
- Remote Readiness: Self-motivated with a stable internet connection to work from Bali.