job description
Join Exclusive Factory Mobile Sdn. Bhd. as a Smartphone Technician in Bali and become part of a dynamic team dedicated to delivering top-tier mobile device repair and customer service. This role is perfect for technically skilled individuals passionate about smartphones, troubleshooting, and providing exceptional service to clients.
In this position, you will diagnose, repair, and maintain a wide range of smartphone models while ensuring customer satisfaction through professional and efficient service. You’ll also contribute to sales targets by recommending products and services that meet customer needs. With a growing demand for mobile repair services in Bali, this is an exciting opportunity to grow your career in a fast-paced, customer-focused environment.
We offer a competitive salary, a collaborative work environment, and the chance to work with the latest smartphone technologies. If you have a knack for problem-solving and a passion for mobile devices, we’d love to hear from you!
Responsibility
- Diagnose hardware and software issues on smartphones, tablets, and other mobile devices.
- Perform repairs, including screen replacements, battery changes, charging port fixes, and software troubleshooting.
- Achieve and exceed monthly sales targets by promoting repair services, accessories, and device upgrades.
- Provide outstanding customer service, including explaining repair processes, timelines, and costs clearly.
- Maintain accurate records of repairs, warranties, and customer interactions using company systems.
- Stay updated on the latest smartphone models, repair techniques, and industry trends.
- Collaborate with the team to ensure efficient workflow and inventory management of spare parts.
- Handle customer complaints professionally and resolve issues to ensure satisfaction.
Qualifications
- Proven experience as a smartphone technician or in a similar role (minimum 1-2 years preferred).
- Strong technical knowledge of iOS and Android devices, including hardware and software troubleshooting.
- Hands-on experience with repair tools and diagnostic software.
- Excellent communication and interpersonal skills to interact with customers effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic understanding of sales principles and customer service best practices.
- Attention to detail and problem-solving skills to identify and resolve technical issues efficiently.
- Certification in mobile device repair (e.g., from Apple, Samsung, or other manufacturers) is a plus.