job description
Join dormakaba, a global leader in security and access solutions, as a Service Engineer in the vibrant region of Bali, Indonesia. In this dynamic role, you will serve as the technical face of our company, delivering exceptional customer support and ensuring the seamless operation of our cutting-edge products across commercial, residential, and hospitality sectors.
As a Service Engineer, you will troubleshoot, maintain, and repair our innovative access control systems, door hardware, and electronic security solutions. Your expertise will directly enhance client satisfaction while reinforcing dormakaba’s reputation for reliability and innovation. Based in Badung (covering areas like Canggu, Ubud, Denpasar, and Nusa Dua), you’ll collaborate with a global team while enjoying the unique work-life balance Bali offers.
This is a full-time opportunity for a hands-on professional passionate about technical problem-solving, customer service, and continuous learning in a fast-evolving industry.
Responsibility
- Perform on-site installation, maintenance, and repair of dormakaba’s access control systems, door hardware, and electronic locks.
- Diagnose technical issues and provide timely, effective solutions to minimize downtime for clients.
- Conduct preventive maintenance checks to ensure optimal performance of installed systems.
- Collaborate with sales and project teams to assess client needs and recommend tailored solutions.
- Provide technical training and support to clients and internal teams on product features and best practices.
- Maintain accurate service reports, logs, and documentation for all interventions.
- Stay updated on new product releases and industry trends through continuous training.
- Uphold safety and compliance standards in all service activities.
Qualifications
- Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum 2-3 years of experience in field service, technical support, or a similar role (preferably in access control or security systems).
- Strong problem-solving skills and ability to work independently in the field.
- Proficiency in reading technical schematics, manuals, and wiring diagrams.
- Excellent communication and customer service skills in English (Bahasa Indonesia is a plus).
- Valid driver’s license and willingness to travel across Bali (e.g., Canggu, Ubud, Denpasar).
- Familiarity with hand tools, diagnostic equipment, and software for system configuration.
- Certifications in access control or security systems (e.g., dormakaba, Assa Abloy) are advantageous.