job description
Join Homage as a Service Coordination Manager and lead our mission to revolutionize healthcare delivery in Bali. In this pivotal role, you will oversee end-to-end service coordination, ensuring seamless, high-quality care for clients while driving operational excellence. Your leadership will empower a dynamic team to scale impactful healthcare solutions, optimize workflows, and maintain the highest standards of service.
Based in the vibrant regions of Canggu, Ubud, Denpasar, or surrounding areas, youâll collaborate with cross-functional teams to enhance care coordination, implement best practices, and mentor talent to achieve organizational goals. This is a unique opportunity to make a tangible difference in the lives of patients and families while advancing your career in a fast-growing healthcare innovator.
If youâre a strategic thinker with a passion for healthcare operations and team development, weâd love to hear from you. Apply today to be part of a purpose-driven organization committed to transforming care delivery.
Responsibility
- Lead and manage a team of service coordinators to ensure efficient, high-quality care delivery and client satisfaction.
- Develop and implement operational strategies to streamline service coordination processes and improve scalability.
- Monitor key performance metrics (KPIs) and drive continuous improvement initiatives to enhance service quality and efficiency.
- Collaborate with healthcare professionals, clients, and internal stakeholders to align service offerings with patient needs.
- Design and execute training programs to upskill team members and foster a culture of excellence and accountability.
- Resolve complex service-related issues and escalations, ensuring timely and effective solutions.
- Oversee resource allocation, including staffing and budget management, to optimize operational costs.
- Stay abreast of industry trends and regulatory changes to ensure compliance and innovation in service delivery.
Qualifications
- Bachelorâs degree in Healthcare Administration, Nursing, Business Management, or a related field. Masterâs degree is a plus.
- Minimum 5 years of experience in healthcare operations, service coordination, or a similar leadership role.
- Proven track record of managing teams and driving operational improvements in a fast-paced environment.
- Strong understanding of healthcare regulations, compliance standards, and quality assurance frameworks.
- Exceptional communication, problem-solving, and stakeholder management skills.
- Proficiency in data analysis and performance metrics to inform decision-making.
- Experience with CRM or healthcare management software is highly desirable.
- Passion for mentoring teams and fostering a collaborative, patient-centric culture.