job description
Join PT Sumber Mandiri as a Senior Sales Engineer and drive technical excellence in refrigeration solutions across Bali’s dynamic market. In this pivotal role, you will bridge the gap between cutting-edge engineering and client needs, ensuring seamless collaboration with consultants, contractors, and end-users. Your expertise will shape technical specifications, enhance after-sales support, and fuel product innovation in the refrigeration sector.
Based in the vibrant region of Badung, Bali, this position offers a unique opportunity to work in a fast-paced, customer-centric environment while contributing to the growth of a leading industry player. Whether you're refining technical proposals, resolving complex client queries, or identifying market-driven product improvements, your work will have a direct impact on business success and customer satisfaction.
We are seeking a proactive, detail-oriented professional with a passion for refrigeration technology and a track record of delivering technical solutions that exceed expectations. If you thrive in collaborative settings and are eager to advance your career in sales engineering, this is your chance to make a difference.
Responsibility
- Develop and present technical specifications (spec-in) for refrigeration systems tailored to client, consultant, and contractor requirements.
- Provide expert technical support during pre-sales and post-sales phases, ensuring smooth project execution and customer satisfaction.
- Collaborate with cross-functional teams to identify and implement product improvements based on market feedback and technological advancements.
- Conduct technical training sessions for clients, internal teams, and partners to enhance product knowledge and usage.
- Analyze customer needs and recommend customized refrigeration solutions that align with budget, efficiency, and sustainability goals.
- Prepare and review technical documentation, including proposals, manuals, and compliance reports.
- Monitor industry trends and competitor offerings to position PT Sumber Mandiri as a leader in refrigeration innovation.
- Build and maintain long-term relationships with key stakeholders, including consultants, contractors, and end-users.
Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field; advanced degrees or certifications in refrigeration/HVAC are a plus.
- Minimum 5 years of experience in sales engineering, with a focus on refrigeration, HVAC, or industrial cooling systems.
- Proven ability to interpret and create technical drawings, schematics, and specifications.
- Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience in after-sales support, troubleshooting, and client training for refrigeration products.
- Proficiency in MS Office, CAD software, and CRM tools (e.g., Salesforce, HubSpot).
- Fluency in English and Indonesian; additional languages are a bonus.
- Willingness to travel within Bali and occasionally to other regions for client meetings and site visits.