job description
Join Minimed Philippines Inc. as a Senior Product Support Specialist in our expanding team based in Bali, Indonesia. This role is perfect for professionals with a medical or technical background who are passionate about delivering exceptional customer and technical support for cutting-edge healthcare solutions.
As a key member of our support team, you will serve as the primary point of contact for clients, troubleshooting complex product issues, providing expert guidance, and ensuring seamless resolution. Your expertise will directly contribute to enhancing customer satisfaction and driving product reliability in the medical technology space.
We offer a competitive salary, a collaborative work environment, and the opportunity to grow within a globally recognized organization. If you thrive in a dynamic, problem-solving role and have a minimum of 2 years of experience in customer or technical support, we’d love to hear from you!
Responsibility
- Provide advanced technical and medical product support to clients via phone, email, and chat.
- Diagnose and resolve complex product issues with efficiency and accuracy.
- Collaborate with cross-functional teams (engineering, sales, R&D) to escalate and address unresolved cases.
- Develop and maintain knowledge base articles and FAQs to improve self-service support.
- Conduct product training sessions for clients and internal teams as needed.
- Monitor and analyze support metrics to identify trends and recommend process improvements.
- Ensure compliance with company policies, industry regulations, and data security standards.
- Act as a subject matter expert for assigned product lines, staying updated on new features and updates.
Qualifications
- Bachelor’s degree in Medical Technology, Nursing, Engineering, IT, or a related field.
- Minimum 2 years of experience in customer support, technical support, or medical device support.
- Strong problem-solving and analytical skills with a detail-oriented approach.
- Excellent communication and interpersonal skills (written and verbal English).
- Familiarity with CRM systems, ticketing tools, and remote support software.
- Ability to work independently and in a team under tight deadlines.
- Knowledge of medical terminology, healthcare regulations, or technical troubleshooting is a plus.
- Willingness to adapt to shifting priorities in a fast-paced environment.